PRAMS/TOTS Telephone Interviewer – Temporary

Job Posting Title
PRAMS/TOTS Telephone Interviewer - Temporary

Agency
340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization
340 Maternal & Child Health Serv

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Part time

Job Type
Temporary

Compensation
The hourly salary for this is up to $15.50 per hour, based on education and experience.

Job Description

PRAMS/TOTS Telephone Interviewer - Temporary

Location: Central Office/123 Robert S Kerr

Salary: $15.50 hourly

Full Time /Part Time: Part Time

Work Schedule: Monday-Friday

Primary Hours: 8:00 am - 5:00 pm

Why you'll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! What is Public Health?

Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

Position Description: This position collects data by conducting telephone surveys and is critical to PRAMS and TOTS. PRAMS is a survey that asks mothers about their health and pregnancy experiences. The purpose is to learn why some babies are born healthy while others are not. PRAMS is a joint research project between the OSDH and the Centers for Disease Control and Prevention (CDC). TOTS is Oklahoma's follow-up survey to PRAMS. Mothers who respond to PRAMS are sent a TOTS survey when their child turns two. The survey provides a better picture of what affects the health of Oklahoma's very young children and their families. Telephone interviewers call mothers who did not respond to mail surveys.

Duties:

• Conducts confidential telephone interviews from survey scripts according to specific guidelines and procedures.
• Review information obtained for completeness and accuracy.
• Accurately enter survey responses into a database.
• Follow study protocols.
• Maintain confidentiality of all research materials and data.
• Identify and report problems in obtaining valid data.
• Establish contact with external customers.
• Preparing surveillance mailings.

Other Duties

Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice

Minimum Qualifications:

High school diploma or GED and one year of experience in sales, customer service, or a public contact environment.

Preferred Qualifications: Fluent in English and Spanish (oral and written). Experience conducting telephone interviews or surveys. Experience in a public health or healthcare setting.

Requirements include knowledge of office methods and procedures, basic writing skills, including spelling, grammar, and punctuation, and basic mathematics. Skills include operating office equipment, including telephones, headsets, computers, printers, and copiers. The abilities to follow oral and written instructions, independently follow established protocols, encourage respondents to answer questions, pay attention to detail, and work effectively in a team environment, participating and assisting peers are required. Effective communication (clear voice, diction, careful listening, accuracy, verification, and clarification of information) is also required.

Physical Demands and Work Environment: Work is performed in an office with a climate-controlled setting and exposure to moderate noise. This position does not have a telework option. It is a flexible-hours position that may be adjusted to meet the agency's needs. While performing the job duties, the employee must talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of a computer and phone. FOR ADDITIONAL INFORMATION ABOUT WORKING AT THE OKLAHOMA STATE DEPARTMENT OF HEALTH CLICK HERE

The current URL is: https://www.ok.gov/health/Careers_HR/Career_Opportunities/index.html

The correct URL is: https://oklahoma.gov/health/about-us/careers.html

Telework: Telewor is subject to OSDH policy and supervisor's discretion.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation by the time of interview.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.