The Oklahoma Toddler Survey (TOTS) Telephone Interviewer – Temporary
Job Posting Title
The Oklahoma Toddler Survey (TOTS) Telephone Interviewer - Temporary
340 OKLAHOMA STATE DEPARTMENT OF HEALTH
340 Maternal & Child Health Serv
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
OSDH is seeking a part-time TOTS (The Oklahoma Toddler Survey) Interviewer to provide support to the Maternal and Child Health Service. This is a state employee position (34002480) governed by the Civil Service Rules, located in Oklahoma City, Oklahoma. The hourly salary for this position is up to $15.50, based on education and experience.
This position collects data on the health experiences of Oklahoma's toddler population and behaviors that affect their health and well-being. TOTS is Oklahoma's follow-up survey to the Pregnancy Risk Assessment Monitoring System (PRAMS). PRAMS is a population-based survey for collecting data on selected maternal behaviors and experiences that occur before, during, and shortly after pregnancy. Mothers who respond to PRAMS are sent a TOTS survey when their child turns two. Telephone interviewers call mothers who did not respond to mail surveys.
Position Responsibilities /Essential Functions
- Completing confidential telephone interviews from survey scripts in both English and Spanish according to specific guidelines and procedures
- Reviewing information obtained for completeness and accuracy
- Maintaining complete confidentiality of all research materials and data
- Identifying and reporting problems in obtaining valid data
- Establishing contact with external customers
- Preparing surveillance mailings
- Examining and editing materials written in Spanish
- Translating written materials into Spanish
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Works effectively in team environment, participating and assisting their peers.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education and Experience
High School diploma or GED and one year of experience in sales, customer service or a public contact environment.
Valued Knowledge, skills and abilities
Bilingual Speaker in English and Spanish with an ability to communicate verbally and in writing with English/Spanish speaking respondents, and/or experience conducting telephone interviews.
Physical Demands and Work Environment
Work is typically performed in an office setting with a climate-controlled setting and exposure to moderate noise level. While performing the duties of the job, employee is required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computer and phone.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.